Operations Executive

Job Description

Learners Point Academy: Welcome to Learners Point Academy, where learning meets transformation. For over 24 years, we've been Dubai's beacon of education, reaching learners across the MENA region and beyond. Learners Point Academy offers 300+ courses in IT, Finance, Management, and more, accredited by 20+ global institutions. Our focus on practical, hands-on skill development and commitment to professional growth make us a trusted partner in education. Job Description We are seeking a proactive and detail-oriented Operations Support Executive to join our growing Ed Tech organization. The ideal candidate will support the day-to-day operations, ensuring the smooth execution of administrative, customer support, and technical functions. This role is essential to optimizing workflows, resolving issues, and contributing to the overall efficiency of the business. Experience: 0-2 Years Job Location: Kolkata, West Bengal Responsibilities: Provide day-to-day operational support across various teams. Monitor and report on operational metrics and KPIs. Assist in resolving customer issues and escalations. Coordinate with product, sales, and customer support teams. Manage and maintain accurate databases related to students and courses. Support the onboarding process for students and ensure smooth service delivery. Collaborate with the product team on content and technical issues. Assist in training new team members on operational procedures. Prepare weekly/monthly reports on operational efficiency and customer feedback. Experience/Skills 2+ years of experience, preferably from the Education, IT trainings and certification or other professionals skill development industry Highly organized and able to multi-task. Excellent communication and interpersonal skills.