Operations Executive - Insurance

3 years

1 - 2 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Operations Executive – Endorsements & Refunds (Health & Travel Insurance)

Company: ICICI Lombard General Insurance Co. Ltd.
Location: [Andheri Mumbai]

Role Overview

Responsible for managing endorsements, refunds, and policy servicing for Health and Travel Insurance. Ensures accurate processing, TAT adherence, regulatory compliance, and smooth coordination with internal teams to deliver a high-quality customer experience.

Key Responsibilities

  • Process endorsements: member changes, personal detail corrections, sum insured updates, travel date changes, trip modifications, etc.
  • Validate documents and ensure correct premium/recalculation updates.
  • Process refunds: cancellations, excess premium, endorsement adjustments, and travel-related refund cases.
  • Coordinate with Underwriting, Finance, Sales, and Customer Service for approvals and issue resolution.
  • Maintain policy servicing records and update CRM systems.
  • Ensure compliance with ICICI Lombard guidelines and IRDAI regulations.
  • Prepare basic MIS on endorsements, refunds, and aging reports.

Skills & Competencies

  • Knowledge of health/travel insurance servicing & IRDAI norms.
  • Accuracy in data entry and premium/refund calculations.
  • Strong communication & coordination skills.
  • Detail-oriented with good Excel and system usage skills.
  • Customer-focused and proactive problem-solving ability.

Qualifications

  • Graduate in any discipline; MBA preferred.
  • 1–3 years of experience in insurance operations (endorsements/refunds preferred).

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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