Operations Engineer - Technical Escalations

As an Operations Engineer Technical Escalations at PubMatic, you will troubleshoot and resolve complex ad-tech issues to ensure timely support for internal teams and clients. You will collaborate cross-functionally with Product, Engineering, and Client Ops while staying up-to-date with evolving technologies. - Resolve client issues by diagnosing, analyzing, and providing clear communication and follow-ups. - Provide high-quality support to publishers within SLA. - Partner with Sales, Product, and Engineering to address escalations and improve platform stability. - Maintain internal tools like Salesforce and JIRA. - Utilize REST APIs, browser dev tools, MySQL, Unix commands, and logs for technical troubleshooting. We'd Love for You to Have: - 2 to 5 years of experience in ad-tech in RTB, PMP, Header Bidding, SDKs. - Understanding of auction dynamics and ad monetization. - Proficiency in tools such as Excel (macros), SQL, and debugging tools (Fiddler, Firebug). - Familiarity with technical tools like HTML/JavaScript, scripting (a plus), and web applications. - Analytical exposure with the ability to work with large datasets and perform RCA. - Flexibility to work in rotational (21x5) shifts with allowances and occasional weekend on-call duties. - Bachelor's degree in engineering (CS / IT) or equivalent degree from a well-known institute/university. PubMatic employees have returned to the offices via a hybrid work schedule (3 days in office and 2 days working remotely) intended to maximize collaboration, innovation, and productivity. The benefits package includes paternity/maternity leave, healthcare insurance, broadband reimbursement, kitchen loaded with healthy snacks and drinks, catered lunches, and much more. PubMatic is a leading scaled digital advertising platform, providing transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, enabling them to drive better business outcomes through the open internet. Founded in 2006 with the vision of data-driven decisioning in digital advertising, PubMatic enables content creators to run a more profitable advertising business to invest back into the content consumers demand.,