Operations Engineer

Required Skills:

Mandatory:

• Cloud & Infrastructure (Preferred): Basic understanding of AWS/Azure services, infrastructure management, and CI/CD pipelines is an asset
• Basic Scripting & Automation (Preferred): Familiarity with scripting languages (e.g., Python, Bash) to automate repetitive operational tasks
• Incident & Service Request Resolution: Hands-on experience in handling incidents and resolving service requests efficiently within defined SLAs.
• Runbook Execution & Maintenance: Ability to follow, update, and improve runbooks to ensure streamlined operations and troubleshooting.
• Strong analytical skills to identify root causes and apply effective fixes.
  Experience in using monitoring tools to proactively detect and resolve issues.

• Runbook-Driven Execution:

  Execute resolution steps strictly as defined in runbooks for incidents, alerts, and service requests. Ensure all actions are documented and traceable.

• Runbook Maintenance & Enhancement:

  Regularly review, update, and suggest improvements to runbooks to reflect operational learnings and changes.

• Troubleshooting & Problem-Solving:

  Apply a structured and analytical approach to identify, isolate, and resolve issues.

• Incident & Service Request Handling:

  Manage incidents and requests efficiently within agreed SLAs, prioritizing resolution using documented workflows.

• Monitoring & Alert Response:

  Act on system alerts and events by following structured response procedures and escalating where necessary.

• Team Collaboration:

  Work closely with operations leads, engineers, and support teams to ensure effective resolution and knowledge sharing.

  Role & responsibilities

Preferred candidate profile