Operations Engineer

The Operations engineer is responsible for bridging the gap between customer requirements & the development team Ensuring successful implementation & support of our solutions. This role involves understanding customer needs, communicating effectively with both customer & team, & providing ongoing support to maintain strong Customer relationships.

Responsibilities

• Interact with the marketing team & customers to fully understand their requirements & expectation.

• Translate customer requirements into actionable tasks by discussing with the development team.

• Oversee the developed functionalities, test the delivered functionalities & ensure they meet customer requirement.

• Visit customer sites to conduct onsite demonstrations of the hardware and system capabilities.

• Implement the released functionalities & at customer end / inside the company , provide training to end-users

And technical staff during onsite visits.

• Address & troubleshoot issues reported by customers & maintain strong relationships with customers

to ensure satisfaction.

• Conduct thorough test of received hardwares & conduct instructed tests to ensure hardware functionality

& quality standards.

• Maintain comprehensive reports & documentation related to customer configurations, backups, hardware testing

& traceability.

• Collaborate with the development team & provide support.

Desired Skills & Experience

1+ years of proficient experience working in operations & customer technical support.

• Experience with customer relationship management tools.

• Familiarity with relevant hardware configurations & implementation of digital platform.

• Previous experience in a customer-facing technical role.

This position requires a proactive individual with a strong technical background & exceptional interpersonal skills.

Education

Diploma or BE in Electronics & Communication or equivalent

Skills nice to have

Skilled in:

• Hardware testing & process improvement.

• Documentation & user manual preparation.[ Microsoft excel, word & G-sheet]

• PLC.