Home
Jobs

Operations Director

5 - 9 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

The BPO Operations Director is responsible for overseeing the day-to-day operations of multiple business process outsourcing (BPO) teams, ensuring excellence in service delivery, operational efficiency, and client satisfaction. Your role will involve strategic planning, resource allocation, performance monitoring, and driving continuous improvement initiatives. As the BPO Operations Director, you will be expected to demonstrate strategic leadership by developing and executing operational strategies to achieve business objectives, improve efficiency, and exceed client expectations. Collaborating with senior leadership to align operational goals with organizational priorities and identifying opportunities for growth, innovation, and service expansion will be key aspects of your role. In terms of operations management, you will oversee multiple client accounts and operational teams, ensuring adherence to SLAs, KPIs, and quality standards. Monitoring workforce productivity, optimizing resource allocation for maximum efficiency, and analyzing data and trends to identify areas of improvement will be essential responsibilities. Client relationship management is another crucial aspect of your role. You will act as the primary point of contact for key client stakeholders, ensuring consistent communication and alignment. Addressing client concerns, resolving escalations, and building strong, long-term partnerships will be part of your duties. Additionally, collaborating with clients to identify and implement process improvements and innovations will be important. Team leadership and development will be a focus area for you as the BPO Operations Director. Leading, mentoring, and developing a high-performing management team, fostering a culture of accountability, collaboration, and continuous learning, as well as driving employee engagement and retention through effective communication and recognition are essential for success in this role. Financial oversight will also be a key responsibility. You will be required to prepare and manage operational budgets, ensuring cost-effectiveness and profitability. Monitoring financial performance, providing regular reports to senior leadership, and identifying and implementing cost-saving initiatives without compromising service quality are part of your duties. Moreover, compliance and risk management are crucial in this role. Ensuring adherence to all regulatory, legal, and contractual requirements, monitoring operational risks, implementing mitigation strategies, and maintaining robust processes for data security and privacy compliance are essential components of your responsibilities. TaskUs believes in diversity, equity, and inclusion (DEI). We welcome applicants of different backgrounds and are committed to providing equal access to opportunities. If you need reasonable accommodations during the hiring process, please let us know. Explore all TaskUs career opportunities and apply through the provided URL: [TaskUs Careers](https://www.taskus.com/careers/).,

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

haryana, uttar pradesh

haryana, uttar pradesh

Bilaspur, Madhya Pradesh, , India

Bilaspur, Uttar Pradesh, Uttar Pradesh, India