Operations Controller

Job Requirements

• Work with delivery leadership teams and cross functional teams to drive Operations excellence
• Drive governance mechanism to improve Operations KPIs for a Vertical
• Be a Business Partner to enable delivery teams by providing insights to achieve Operations excellence
• Establish a good relationship with the delivery teams and drive actions for improvement
• Develop insights weekly, monthly, quarterly through effective dashboards and Analysis from various data sources
• Analysis of critical parameters influencing the profitability enhancements for a Vertical/VBU/SAG
• Prepare and circulate the weekly, monthly, quarterly reports on Operations parameters to Delivery Leadership
• Support any Ad hoc activities for Department and Delivery Leadership
• Work with large data in excel and Power BI to produce weekly/monthly dashboards, charts etc.
• Supporting special projects which are part of key Organizational / Department initiatives
• Achieve department objectives and establish the practices in Verticals
  

Work Experience

• 10 to 12 Years experience in Business Analytics
• Good understanding about Quest processes, project management, delivery operations etc
• Good in Advance Excel, Power BI & Power Point presentations
• Exposure in working with Cross functional teams
• Outstanding problem-solving skills, both working alone and as part of a team. Analyze, find root cause and solve the problem.
• Comfortable working in a fast-evolving environment with a willingness to try new things and possesses excellent written and oral communication skills.
• Passion for numbers, being comfortable working with large data
• Improvement mind set : proactive in developing ideas to improve processes/solve problems
• Should be good team player and work closely with the Delivery Stakeholders
• Quick learner, Attention to detail, Good Communication skills
• Experience in automation, VBA is an added advantage.
• Experience in creation of Automated dashboards using Power BI will be added advantage