Operations & Automation Manager

Position: Operations & Automation Manager
Location: Ernakulam (Fixorix Office)
Employment Type: Full-Time

Responsibilities:

• Manage daily business operations using Zoho CRM, Zoho Books, WATI, Tata Smartflo IVR, Zapier, and AI tools.
• Automate workflows between CRM, WhatsApp, IVR, and payment systems.
• Monitor performance dashboards and generate weekly reports.
• Troubleshoot automation errors and coordinate with software vendors.
• Ensure smooth booking, invoicing, and customer follow-ups with minimal manual effort.

Qualification:

• Bachelor’s degree in Business Administration / IT / Operations (MBA preferred).
• 2–5 years of experience in CRM/ERP/Automation management.
• Knowledge of Zoho CRM, IVR/CCaaS, Zapier, and WhatsApp marketing tools.
• Strong multitasking & problem-solving ability.

Salary Package:

• ₹25,000 – ₹35,000 per month (CTC)
• Performance bonus based on operational efficiency.

Job Types: Full-time, Fresher

Pay: ₹15,368.15 - ₹35,000.00 per month

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Work Location: In person