Operations Associate E-Commerce

About Us:

Koskii is a fast-growing e-commerce brand that offers premium Ethnic products to customers across India. We pride ourselves on delivering seamless customer experiences and efficient operations. We are looking for a detail-oriented Operations Associate to join our dynamic team.

Role Overview:

As an Operations Associate, you will support end-to-end operational processes of our e-commerce business, including order management, returns management, inventory tracking, vendor and logistics coordination, and dispute resolution. This role is critical in ensuring timely deliveries, accurate data management, and smooth operations across all channels and stores (Omni Channel).

Key Responsibilities:

1. Manage and track daily orders across e-commerce platforms (website, marketplaces across warehouse and Omni Stores).

2. Coordinate with warehouses, vendors, marketplaces and logistics partners to ensure timely order fulfillment and delivery.

3. Assist in processing returns, replacements, and refunds efficiently. Return order reconciliation for multiple channels, managing the return process efficiently.

4. Maintain accurate operational records, reports, and dashboards.

5. Support cross-functional teams (marketing, customer service, finance) with operational data and insights.

6. Analyze operational data to identify trends, patterns, and areas for process improvement. Proactively address and resolve operational challenges through data-driven insights.

7. Overview and reconcile claims across all channels, addressing discrepancies promptly. Engage in discussions with multiple channels and logistics partners to close discrepancy threads.

Key Skills & Qualifications:

• Bachelors degree in BE/BTech/Bcom.
• 1–2 years of experience in e-commerce operations, logistics from a startup is preferred.
• Familiarity with e-commerce platforms (e.g., Shopify, Myntra , Nykaa) and order management tools.
• Strong analytical and problem-solving skills.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication and coordination skills with the ability to engage with various stakeholders.
• Proficiency in MS Excel and Google Sheets.