E-commerce Executive

Job Title: E-commerce Executive

Location: Kolkata

Type: Full-time

Job Summary

The E-commerce Executive will be responsible for managing and optimizing online sales channels, product listings, marketplace operations, and day-to-day coordination across platforms such as Amazon, Flipkart, Myntra, and other e-commerce portals. The role involves ensuring smooth operations, improving sales performance, maintaining accurate catalog data, and coordinating with internal teams and external partners.

Job Responsibilities

Marketplace Management

• Manage seller accounts on Amazon, Flipkart, Myntra, Ajio, and other marketplaces.
• Monitor daily orders, returns, cancellations, and fulfilment performance.
• Ensure timely order processing and coordination with warehouse teams.
• Handle claims, reimbursements, escalation issues, and account health metrics.

Product Listing & Catalog Management

• Create, upload, and maintain product listings, titles, descriptions, keywords, images, and attributes.
• Ensure catalog accuracy and resolve listing errors or suppression issues.
• Optimize product content for better visibility and conversions.

Inventory & Pricing Management

• Coordinate with warehouse/production teams for stock availability and replenishment.
• Update pricing, promotional offers, and discounts as per business strategy.
• Monitor inventory health, slow-moving SKUs, and pricing competitiveness.

Advertising & Promotions

• Assist in managing marketplace ads (Amazon PPC, Flipkart Ads, etc.).
• Coordinate participation in sales events, promotions, deals, and campaigns.
• Track ROI, analyze performance, and suggest improvements.

Reporting & Analysis

• Prepare daily/weekly/monthly sales and performance reports.
• Analyze key metrics such as sales trends, CTR, conversion rates, and customer feedback.
• Provide insights for improving product performance and revenue growth.

Operational Coordination

• Work closely with logistics, accounts, marketing, and design teams.
• Follow up on payments, chargebacks, claims, and settlement reconciliation.
• Coordinate brand visibility, content updates, and marketplace compliance.

Required Skills & Qualifications

• Bachelors degree in Business, Commerce, Marketing, or related field.
• 1–3 years of experience in e-commerce operations (marketplace experience preferred).
• Good understanding of major marketplaces (Amazon, Flipkart, Myntra, etc.).
• Proficiency in MS Excel (VLOOKUP, Pivot Table, Data Cleaning).
• Strong communication, problem-solving, and analytical skills.
• Ability to multitask and manage time effectively.

Preferred Skills

• Experience with catalog management, listing tools, or seller dashboards.
• Knowledge of digital marketing, marketplace ads, and SEO.
• Basic understanding of inventory and order management systems.