Operations Associate – Customer Success

Job Description

About Snooplay: Snooplay is an online marketplace for toys & games. With 600+ sellers listed on the platform selling 32000+ products, snooplay makes it easier for parents to discover toys for their children. Trusted by 2lac+ parents across India, snooplay is on a mission to disrupt the existing behaviour of how a customer purchases toys and games. snooplay is a funded start-up and is on a solid growth trajectory to become a household name in toys, games & baby gears in India. If you are someone who is a hustler, is passionate about taking challenges head-on, and willing to be a part of a start-up journey, then apply here or write to us at anshika.gupta@snooplay.in Selected individual's day-to-day responsibilities include: Handling customer queries & concerns over chat, email & phone with confidence. Working closely with operations team & social media team to solve customer queries & concerns. Assist customers with order placement, exchanges or refunds. Reaching out to customers for their order confirmation. Maintain relevant reports across refunds, disputes and other aspects of customer success. Who can apply: Highly motivated individual willing to work in a challenging early-age startup & is willing to wear multiple hats. The individual needs to have: Good understanding of excel/google spreadsheets (basic functionalities such as V-Look Up is a must). Good command of the English language. Work experience: 0-2 years. Strong ability to multitask Show more Show less