Posted:1 week ago|
Platform:
On-site
Full Time
We are seeking an Operations Associate - Content with 3+ years of experience to manage end-to-end distribution, quality checking, and editorial support of multimedia content for clients. The role requires working in rotational US shifts, handling client communication, and ensuring accurate and timely distribution of content via multiple channels.
Distribute client content accurately and on time across designated circuits
Proofread and verify content for accuracy, attribution, and compliance
Upload graphics and documents to client platforms with appropriate tagging
Manage translation workflows and follow up for timely delivery
Ensure all jobs are assigned, logged, and tracked in the workflow system
Provide editorial support and formatting assistance to clients
Build and maintain strong relationships with clients and affiliates
Respond to client queries and complaints, escalating when required
Provide consultative advice on circuit selection and editorial optimization
Maintain knowledge of industry regulations and distribution standards
Support ROI reporting and ensure quality documentation
Coordinate with SIPs and regulatory bodies for smooth operations
Maintain content mapping on websites and service feeds
Collaborate with translation agencies to ensure satisfaction and delivery
Look for opportunities to upsell relevant services during client interactions
Work cross-functionally with internal teams to ensure service excellence
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