6521 Operational Excellence Jobs - Page 35

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

EXP:- 10+years 8+ years rel exp Location :- PAN INDIA Rate:- 200K/M VCFMust to HavevSpherewith hands on ExperiencevSANAria ( Operations)VCF ImplementationVCF MigrationGood to HaveHCXTanzuVCF9 Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Leading and motivating a team of professionals within the COE, assigning tasks, and monitoring performance against set goals. Fostering a positive team culture, encouraging collaboration, and addressing team conflicts. Conducting regular performance reviews, providing feedback, and identifying development needs for team members. Managing project timelines, resource allocation, and workload distribution within the team. Acting as the primary point of contact for clients, understanding their needs, and ensuring their satisfaction with the COE services. Identifying opportunities for process optimization within the COE, implementing new tools and methodologies to enhance efficiency. Promoting kn...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation,...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

As a key member of the Amaavi Experiences team, you will have the opportunity to contribute to our mission of crafting luxury, hassle-free journeys that create lifelong memories for travelers. We are on the lookout for an individual who shares our passion for efficiency, quality, and fostering a positive work culture. Your primary responsibility will be to oversee CRM management, maintain quality standards, streamline operational processes, and enhance our people operations. This multifaceted role combines elements of operational excellence with human resources management to ensure that our teams operate efficiently, adhere to policies, and uphold a culture of high performance. In the realm ...

As a Process Excellence Senior Manager at TaskUs, you will play a vital role in driving continuous improvement initiatives across the organization. Utilizing methodologies like Lean and Six Sigma, you will analyze existing workflows, identify areas for enhancement, and lead cross-functional project teams to implement effective solutions. Your efforts will be instrumental in fostering a culture of continuous improvement, boosting efficiency, reducing costs, and enhancing customer satisfaction. In this position, your key responsibilities will include leading and managing a portfolio of process improvement projects using methodologies such as DMAIC (Define, Measure, Analyze, Improve, Control), ...

As an experienced Retail Operations Consultant specializing in Pharmacy, your primary responsibility will be to enhance store performance, improve operational efficiency, and boost profitability within our pharmacy outlets. Your expertise in pharmacy retail management, inventory control, and business strategy will be pivotal in achieving operational excellence and sustainable growth. Your key responsibilities will include developing and implementing standard operating procedures (SOPs) for store operations, billing, and customer service. You will drive sales growth through effective category management, promotions, and margin optimization. Monitoring inventory turnover, managing expiries, an...

The job involves coordinating safe and reliable refinery operations within plant design parameters and policies. Acting as a key communicator between different refinery operation units, managing conflicts, and prioritizing maintenance tasks during silent hours. The role is critical for refinery operations during emergencies. As a Site Incident Controller, you will lead during emergencies until the designated Site Incident Controller takes over. Responsibilities include daily coordination of technical and operational strategies, ensuring refinery units throughput meets targets, optimizing yields, maximizing fuel consumption in furnaces and HMUs, and facilitating decision-making processes. You...

We are looking for a Shift Manager oversees daily operations during a specific shift, ensuring smooth workflow, staff performance, and customer satisfaction, especially when other managers are absent. They delegate tasks, manage schedules, address issues, and train staff while adhering to company policies and procedures. Assign tasks to staff. Supervise staff throughout the shift. Monitor inventory levels. Order more inventory as needed. Ensure that enough staff members are present for the shift. Balance the cash register at the end of the shift. Manage bookings. Resolve conflict between staff members. Receive feedback from customers and resolve any complaints. Ensure all staff and operation...

As the Branch Head Automobile, you will be responsible for overseeing the overall management and operational excellence of the branch. Your primary goal will be to ensure the achievement of sales and service targets, profitability, and high levels of customer satisfaction. You will lead a team responsible for various functions such as sales, service, parts, finance, and administration, while ensuring compliance with organizational policies and regulatory requirements. Your key responsibilities will include managing the day-to-day operations of the branch, monitoring and maintaining accurate records of activities, and ensuring optimal resource utilization. You will develop and implement strat...

We are seeking a proactive and customer-obsessed professional to join our team as a Centre Manager for our offline experience centre. At Leverage Edu, our centres are designed to be a physical gateway for students embarking on their study abroad journey with confidence, clarity, and convenience. As the Centre Manager, you will represent Leverage Edu in your city, ensuring that every student who walks through our doors receives an exceptional experience. Your role as the operational and strategic head of the centre will be crucial in expanding our presence, establishing community trust, and delivering outcomes that have a profound impact on individuals" lives. Responsibilities include providi...

As a Customer Service Associate at Accenture, you will be responsible for ensuring institutional client satisfaction by managing specific daily administrative, operational, and record-keeping functions. Your role will involve providing tactical day-to-day support for client service and business development, driving best practices, and improving client outcomes through excellent customer service and operational excellence. You will respond to client service needs, own end-to-end identified tasks through a centralized service model, and provide operational and administrative support including online remittance support, file exchange, lost earnings calculations, plan document and plan design su...

Work to create 'Zero Fatality Districts' & 'Zero Fatality Corridors' across the country.You’ll do this by implementing the recommendations of the ‘Crash Vulnerability Audit’ through various Central & State agencies collaborate with govt agencies Required Candidate profile Bachelor’s degree in civil engineering, Architecture, Urban Planning, Master’s degree preferred 2-5 years exp in Project Mgmt with a preference for those with exp in road safety, public health related

The Brand Field CRM Ops Lead is responsible for driving CRM and Alignment product enablement, enhancement, and operational execution for a specific brand or therapeutic area. This role plays a pivotal part in ensuring that the brand team s evolving Field CRM needs are met, enabling them to deliver a seamless, world-class user experience. Additionally, the Brand Ops Lead will co-manage CRM/JAMS operations in close collaboration with the Support Team for the brand, ensuring alignment across initiatives and operational excellence Key Responsibilities: Manage CRM and Alignment operations for the assigned brand Act as Project Manager for CRM/ZAIDYN product development, enhancements, and data inte...

We are seeking an Account Management Analyst to join our team. This role supports Account Managers by managing renewals, recurring services, and technology subscriptions, ensuring seamless client experiences and long-term satisfaction. Youll collaborate with internal stakeholders to identify opportunities for retention, growth, and process improvement, leveraging data-driven insights to enhance efficiency and client value. This role will significantly impact client service success , ensuring clients receive exceptional support, strengthening relationships, and building trust. By focusing on high-quality service and support, you will contribute to the overall success and satisfaction of our c...

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, d...