Operational Account Manager

You will apply advanced subject matter knowledge to solve complex business issues and will be regarded as a subject matter expert. You will frequently contribute to the development of new ideas and methods. Your role will involve working on complex problems that require an in-depth evaluation of multiple factors. You will lead and/or provide expertise to functional project teams and may participate in cross-functional initiatives. As an expert, you will provide direction and guidance to process improvements and establishing policies. You will frequently represent the organization to external customers/clients. You will exercise significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives. Additionally, you may provide mentoring and guidance to lower-level employees. Responsibilities: - Managing the operational business relationship of mid-size to large domestic accounts; serving on the account team. - Conducting and reviewing highly complex operational analysis. - Acting as a point of escalation and collaborating with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements. - Representing the customer/partner needs and providing business requirements to projects of moderate to high complexity. - Preparing and running operational performance reviews with the customer/partner and supporting improvement plans. - Consulting and advising on operational matters of medium complexity to internal clients at peer levels and above. - Proactively communicating operational process changes to customers/partners and internal clients; supporting the implementation phase. Education and Experience Required: - First-level university degree or equivalent experience; may have an advanced university degree. - Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement, or financial management. - Typically 1-2 years of experience supporting large accounts. Knowledge and Skills: - Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required. - Developing consulting, negotiation, and influence skills. - Solid understanding of core HP businesses and the revenue cycle. - Superior research and analytical skills. - Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint. - Demonstrated project management skills such as planning, execution, and implementation. - Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements. - Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above. - Basic financial and business acumen. - Ability to identify and implement customer-specific process improvements.,