Posted:3 days ago|
Platform:
Hybrid
Full Time
Hi All,
Greetings from Getronics.
- Responsible for day-to-day operations of mainframe computing facilities ensuring high availability including •
- Mainframe Batch Event Monitoring & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues. • Monitoring and Support of Mainframe Consoles.
• Understands system alerts as fix them as per documentation provided.
• Shutdown and IPL the systems upon request.
• Perform system maintenance activities upon request.
• Manage bridge calls during incidents.
• Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework
• Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA;
-Ensure escalation of tickets to next level according to Prose within SLA time.
• Analyze operation failures, determine root causes, develop and implement corrective actions for efficient recovery and improve system availability.
• Identify system operational and performance problems, develop & implement solution.
• To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams
• Participate standup meeting on daily basis and discuss operational issues
• Actively participate in the analysis and review of proposed system configuration changes/maintenance
• Focus on Process adherence, process improvements, knowledge management and Problem Management
• Support efforts on Security & Control processes and Audit comments • Support 24/7 operations & flexible timings, Global operations support • Excellent verbal & written communication skills • Support Automation through Scripts (JCL and Rexx) & RPA(Pega) Co-ordinate with Console / Zos / Storage team and PDO teams to fine tune and improve any process.
Location : Chennai
Position : Permanent
Work Model : Hybrid (4 days in a week)
Work timings : shift
Thanks,
Narmadha
Talent Acquisition team (Getronics)
Getronics
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