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Opening For Customer Care with Ruby Hall Clinic - Pune & Hinjawadi

0 - 1 years

0 - 1 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

1. Reception and Greeting

- Welcoming patients and visitors.

- Providing directions and information about hospital facilities and services.

- Assisting with wayfinding within the hospital and handing over to the concerned staff at RHC for further assistance.

- Ensuring a high level of customer satisfaction.

2. Information and Assistance

- Answering general inquiries about hospital services, visiting hours, and locations.

- Assisting patients and visitors with filling out forms and paperwork.

- Participating in initiatives to enhance patient experience based on feedback.

3. Patient Registration Support

- Helping patients with the basic registration process.

- Guiding patients on where to go for their appointments or treatments.

4. Support for Special Needs

- Assisting elderly patients, those with disabilities, or non-English speaking individuals.

- Providing wheelchairs or other assistance as needed.

- Coordinating with hospital services to meet specific patient needs.

5. Coordination and Communication

- Communicating with various hospital departments to facilitate patient services.

- Coordinating with housekeeping, security, and other support services.

- Ensuring smooth communication between patients, families, and healthcare providers.

6. Emergency Support

- Providing assistance during emergencies by directing patients and visitors.

- Coordinating with emergency response teams and security personnel.

- Maintaining calm and order during emergency situations


Preferred candidate profile

Experience

Qualification

These executives are essential for creating a welcoming and supportive environment at RHC, ensuring that patient and visitors receive the help they need promptly and efficiently.


Perks and benefits

As per company standards.


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Ruby Hall Clinic (RHC)
Ruby Hall Clinic (RHC)

Healthcare / Hospital

Pune

N/A Employees

8 Jobs

    Key People

  • Dr. Shashank Joshi

    Executive Director
  • Dr. Sanjay D. Bhatnagar

    Chief of Surgery

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