OPD Executive for Evening Shift

As an OPD Clinic Executive at Apollo Sugar Clinic, your role is crucial in creating a positive and welcoming first impression for patients and visitors. You will be responsible for ensuring efficient clinic operations, exceptional customer service, and effective communication between patients, staff, and medical professionals. **Key Responsibilities:** - Greet patients warmly upon arrival, verify appointments, and collect accurate patient information. - Manage the check-out process, schedule follow-up appointments, and provide relevant instructions to patients. - Coordinate and schedule patient appointments, consultations, and follow-up visits using the clinic's scheduling software. - Answer incoming calls, address inquiries, schedule appointments, and direct calls to the appropriate medical staff. - Maintain accurate and up-to-date patient records while ensuring confidentiality and compliance with privacy regulations. - Coordinate patient referrals to specialists, laboratories, and other medical facilities as needed. - Welcome and assist visitors, provide information about clinic services, and direct them to the appropriate departments or personnel. - Ensure the reception area is clean, organized, and well-presented at all times. - Monitor and maintain office supplies, brochures, and informational materials required at the front desk. - Follow established protocols in case of medical emergencies, providing immediate assistance and contacting medical personnel as necessary. - Collaborate with medical staff, nurses, and doctors to convey important patient-related information, appointment changes, and other relevant details. **Qualifications and Skills:** - Graduate or equivalent; additional education or certification in healthcare administration is a plus. - Proven experience in a customer service or administrative role, preferably in a healthcare setting. - Excellent communication and interpersonal skills with the ability to interact empathetically with patients and their families. - Strong organizational skills in English, Hindi, and Bengali. This is a full-time job with benefits including health insurance, leave encashment, life insurance, paid sick time, paid time off, and provident fund. The schedule is a day shift with performance and yearly bonuses.,