Online Sales (CRM)

Department: E-Commerce & Online Sales

Key Responsibilities:

• Drive online sales through CRM platforms and digital communication channels.
• Engage with customers via web chat, WhatsApp, and email to convert inquiries into purchases.
• Manage online reputation by addressing customer queries on Instagram, Facebook, Twitter, LinkedIn, etc.
• Improve First Response Time (FRT) and successfully convert website/store leads.
• Follow up on abandoned cart orders, analyze reasons for drop-offs, and enhance user experience.
• Work on improving Customer Satisfaction (CSAT) & Net Promoter Score (NPS).
• Collaborate with teams to resolve customer service tickets efficiently.
• Analyze sales data, customer behavior, and conversion trends for process improvements.

Skills & Qualifications:

• 2-3 years of CRM experience in sales & customer service.
• Proficiency in CRM platforms like Salesforce, Zoho, Freshdesk, Limechat, etc.
• Prior experience in fine jewellery or premium brands (preferred but not mandatory).
• Strong interpersonal skills with a passion for engaging customers.
• Understanding of social media trends & consumer behavior.
• Strong coordination and communication skills.
• Commercial awareness with a sales-driven mindset.

Working Days: 6 days

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹80,000.00 per month

Application Question(s):

• What are your current KRAs?
• What is the maximum sale achieved by you individually/ annum?
• What is the highest ATV (Average Ticket Value) of the products/ sold by you?
• Which CRM software/s are you well versed with?

Work Location: In person

Application Deadline: 05/04/2025