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Onion Insights

Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focussed Business Insights, with compelling Data Storytelling that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer Satisfaction Experience. Since 2009, Onion Insights has been powering Global Brands in the never-ending evolution of Customer Excellence - moving from Service through Experience to build true Excellence for your People and your Customers. We are Gold Members of Mystery Shopping Professionals Association - Asia Pacific Chapter, ELITE Members of Mystery Shopping Professionals Associations - Europe and Africa Chapter and Associate Member for Mystery Shopping Professionals Association - Americas Chapter.

50 Reviews in Onion Insights
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Florian ZARAGOCI
4 months ago
No payment after 6+ months approved report, avoid at all cost, do not consider.
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Jay Sea
a year ago
UPDATE: Contacted Sharlyn who replied after posting 1 star review. She asked me to wait until the end of the month (Feb 2024) to get paid. It is now 4th of March, she is unresponsive to this day and still no pay. SCAM ALERT! …
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Aditya Chandak
a year ago
They plead the shoppers to do the audits in the initial few months but later on blacklist you from conducting any audit that too without any reason. They have the audits available but they won't give to a specific Cx, no genuine reasons …
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D Bha
10 months ago
My experience with Onion Inside is very bad. They didn't pay me after I completed the survey submission. They said their payment criteria require two months, but it's been more than two months, and they still haven't paid me. I did two audits for them.
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sonal bhatia
3 months ago
The project managers are good . They have good number of projects available.
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Hotel Sarovar on Lake Pichola
2 years ago
Deliver more than what they commit. Great focus on task at hand and they provide exemplary insights. Helped us improve our services tremendously. Would highly recommend to any business looking to get a silent/ghost audit done.
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apoorva hk
3 months ago
Great to work as Mystery auditor, friendly staff and on time payments!
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Husain Lightwala
2 years ago
If there were any stars less than one stars I would be giving that to Onion Insights. …
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sohail borah
2 years ago
The experience I had with Onion Insights is really good, the OI operation team offers us some lucrative projects as mystery shoppers, and I am fortunate enough to evaluate and assess the stores as a customer to give my valuable feedback.
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Abtisha Abtisha
a year ago
This is a fraud company. I audited them in the month of September 2023. It has been 5 months since these people have not given my payment. I have mailed them many times but they do not even respond to my mail. Their team does not pick up the calls.