Officer

Job ID: 33675

Location: Bangalore, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 6 Sept 2025

• Execute transactions within the agreed timelines and accuracy, as specified in the Service Level Agreement.
• To escalate exceptions to the Supervisor/Line Manager.
• Comply with all applicable rules / regulations of the Company / Group policies and adherence to Group Code of Conduct.
• To ensure errors are identified and recorded on time.
• Should cross-train oneself with other processes in the unit.
• Processing as per departmental operating instructions manual / process note.
• To ensure that errors are highlighted or reported on the same day of identification to the Supervisor/Line Manager.
• Take accountability and follow existing operational processes / controls and suggests, if changes required with a view to mitigate operational risk.
• Recommend process / workflow changes for greater efficiency and control.
• To identify and report all exceptions on non-compliance with standard controls.
• To identify and report all weaknesses inherent in the standard controls.
• Upholding the values of the Group and the Company at all times.

• Achieve high levels of productivity and error free processing
• Flexible in work priorities to meet business requirements with a constructive attitude
• Adherence to Service Level Agreements
• Work towards achieving high customer satisfaction levels.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles:
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

• Working knowledge of MS Office
• Understanding of Banking products

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.