Officer - Client Service Desk - Large Multinational Bank

Responsibilities

Direct Responsibilities:

• Resolving queries related to loan, deposit, FX, cash management, and electronic banking activities.

• To maintain a healthy relationship with the internal and external stakeholders for positive feedback

• Manage Client enquiries, requests & grievances with due coordination with RMs, ITO, and other internal stakeholders, and ensure that the queries are responded to the client within a reasonable time.

• Provide support to the Client for the electronic banking platform, resolving e-banking queries and maintenance activity

• Ensure timely & accurate response to audit requests, if any

• Interface between the Client and internal teams with the key objective of client satisfaction.

• Regular and timely MIS and creation and closure of service requests in Hobart.

• Adherence to the bank//'s process in managing the service request, SOP, and process and governance

• Ensure timely information reporting for local as well as regional requirements

• Flag process improvements/extra initiative for the progress of the department

• Regular feedback from clients on overall client service experience and sharing the data with the bank/Management for further evaluation /Health check up with the client

Technical & Behavioral Competencies

Behavioral Skills:

• Effective interpersonal skills with problem-solving ability & client handling temperament.

• Team player with a client-oriented mindset and maturity in handling client issues.

• Ability to multitask on the job whilst ensuring efficiency.

• Process-oriented mindset with a high level of integrity.

• Self-starter and ability to take initiative

Technical Skills:

• Relevant banking experience in a client service desk related to wholesale banking

• Fair knowledge of Corporate banking products

• Good knowledge of Transaction banking products especially cash management

• Good knowledge of internet banking platform-Mandatory

• Fair understanding of the banking regulatory framework

• Knowledge of basic baking products.

• Good Presentation and Analytical skills

• Good command of spoken and written English

Soft Skills:

Ability to collaborate / Teamwork Client focused Analytical Ability Ability to understand, explain, and support change Ability to develop and adapt a process Ability to develop and leverage networks

Educational Qualifications:

Bachelor//'s Degree in Commerce with proficiency in computer applications such as MS Office (Word, Excel, and PowerPoint).

Experience Level: At least 7 years