2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Validation Specialist at Sectigo, you will manage the day-to-day handling of validation phone calls, tickets, and emails for our customer base. You will work closely with our customers and internal clients to verify SSL certificates, research customer organizations, and ensure the accuracy of contact details. Your role will involve providing exceptional customer service through phone, email, and live chat, processing various types of certificates, and resolving customer inquiries. Day-to-day responsibilities include maintaining Sectigo's customer base, assisting with SSL certificate verification, processing different types of certificates, troubleshooting and resolving reported issues, and escalating complex issues when necessary. You will follow standard procedures for issue resolution and collaborate with internal teams to ensure customer satisfaction. Additionally, you will independently handle customer support issues, conduct organization verification, and respond to customer inquiries via multiple communication channels. This individual contributor role requires at least 2+ years of customer support or help desk experience, along with proficiency in using validation and order management tools. A Bachelor's or college degree in a business or technical field is preferred. Strong computer literacy, communication skills, attention to detail, and the ability to multitask are essential for success in this role. Knowledge of information security products, such as antivirus software and email encryption, is advantageous. To excel in this role, you must possess excellent verbal and written communication skills, be a quick learner, and exhibit patience when addressing user questions. The ability to work independently, collaborate effectively with a team, and adapt to shift work and off-hours is crucial. Knowledge of SSL PKI products and services, integrity, and a congenial personality are desirable qualities. If you are self-motivated, detail-oriented, and dedicated to providing outstanding customer service, we invite you to join our team at Sectigo and contribute to our mission of delivering a market-leading user experience.,

Posted 19 hours ago

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Technical Support Engineers - Hardware MAITREYEE IT SERVICES PVT. LTD.

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

You should be proficient in providing deskside support for Desktop OS such as Win XP, NT, and 2K. It is essential to possess hardware knowledge to effectively troubleshoot and conduct maintenance tasks on PCs. Your responsibilities will include IMACs (install, move, add, changes) for desktop hardware and software. Additionally, you should be well-versed in antivirus management and possess experience in IT Operations spanning Windows, Linux, and basic Networking. It is necessary to have exposure to Office Products, Mailing Products, and networking technologies. Strong diagnostic skills, excellent comprehension abilities, and effective communication skills in English, Hindi, and the state language are crucial. The role requires you to be willing to work in the field, demonstrating a proactive and hands-on approach to problem-solving. Ideal candidates should hold a Diploma in Electronics, BSC Electronics, or possess other relevant qualifications along with practical experience. Proficiency in Asset Management, Technical Services, Maintenance & Repair Skills, and Hardware Troubleshooting is key to succeeding in this role. Possession of certifications such as MCP, MCSE, or CCNA would be an added advantage.,

Posted 1 day ago

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