Summary
Position Summary
Manager/Executive Manager USI Offshore Delivery Center Solution ArchitectThe role of the USI Offshore Delivery Center (ODC) Solution Architect is to provideleadership towards design and expansion solutions for USI based Offshore Delivery Centres.ODCs are secure spaces of work, which help connect professionals based in US India officesto client premises on secure networks with client specified security controls.The role will provide oversight to demand shaping along with ODC Account Managementteam, be an overall solutioning architect for ODCs across technology teams, deriveinterdependencies with enabling areas and have a vision for ODCs designing at enterpriselevel. The architect will represent ODC solution to Clients, manage design and solutioninteractions across technology teams, participate in audits, and plan roadmap for serviceoffering enhancements, as part of the larger USI Technology and Infrastructureorganization.The USI Technology & Infrastructure (T&I) teams is a 200+ member team that providessupport to Deloitte's businesses on various technologies & tools as an Enabling Areas function.The US-India T&I teams consist of highly skilled technical groups that provide service andsupport in areas like Network and Telecom, Audio Visual Hybrid Technology solutions, CloudManaged Services, and Communication and Collaboration services among other technologyneeds of the firm. The group provides the business with core world class technologyinfrastructure enabling them to collaborate, develop and design solutions for clients.The person will report directly to the Deloitte USI T&I ODC Delivery leader, and will workclosely with the USI business leaders and various enabling area leaders to execute criticalOffshore Delivery Center service delivery and efficiencies across US India offices.
Responsibilities
- In this role, the leader will work with the technology service delivery leader and
contribute to the strategic direction and vision to the ODC service offering. Owning the
coordination and delivery of technical input to proposals, RFP responses and bids.
- The leader will be responsible for aligning with Business, Cyber, Account Manager,
SMEs on initial high level feasibility study and review inputs from MSA/SOW, represent
Deloitte in technical discussions and white board sessions in client meetings that mayinclude participation from business, Deloitte SMEs, Cyber and Client IT teams ondetailed requirement gathering and overall solution designing.
- Sign-off on the final proposed solution with customer. Revise the solution based on
customer feedback.
- Oversee solution implementation, work with engineering team to define best practices
and processes as appropriate to support the entire ODC lifecycle Plan, Build, Deploy,
and Operate. Provide quality assurance for solutions developed by technology teams.
- Create necessary project documentation and transfer operation manuals. Review
project documents / signoff for project closure.
- Drive existing teams, train, and nurture high level support teams to enable continuous
IT improvement in the domain including transformation of services, and maturing
services and scaling
- Demonstrate understanding of Compliance, Automation and Analytics, including
developing dashboards (Power BI & Tableau), defining of KPIs, managing stakeholders
etc.
- Provide architectural guidance and recommend infrastructure solutions for recurring
and/or ongoing production incidents affecting Business.
- Capacity planning of ODC infrastructure needs.
- Work closely with the internal operations team and hardware suppliers for solutioning
and streamlined deliveries
- Meets regularly with Business stakeholders, work with the ODC Account Management
team to address business needs and manage expectations, Architect new ODCsolutions or re-architect existing solutions.
Skills / Experience
Business Skills:
- 10 to 15+ years of Information Technology management experience with 10+
years in a technology leadership and functional lead roles. Additional expertise inFinancial Management, Lease & Asset Management, IT audit, IT compliance &
Regulatory Experience (among Others) Is Preferred.
- Competitive edge and good understanding of the IT infrastructure services and
technologies. Must have grown his/her career with one or more of the IT
Infrastructure technology domains such as Network or Cloud or Data Centertechnologies etc. Relevant technical certifications are an added advantage
- Strong understanding of enterprise-level (IT infrastructure) technology
management concepts, principles, and practices.
- Proven ability to establish and implement an IT Service Management strategy, IT
Governance strategy, IT Operations in a large global organization
- A proven background in recruiting, leading & nurturing global IT Infrastructure
teams
- Exceptional analytical and problem-solving abilities of complex IT trouble-shooting
issues
- Must be able to measure and analyze productivity and effectiveness across all areas
of Technology service delivery.
Leadership Skills:
- The candidate must be a proven self-starter, able to exercise independent
thinking, be able to successfully juggle multiple initiatives and priorities, be
comfortable with aggressive deliverable timelines, working in a fast-pacedenvironment and working up, down and across the organization.
- Proven track record of managing large global teams through people in complex
environments and challenging issues
- In-depth understanding of performance management, organization structure and
culture
- Demonstrable leadership skills in a team setting where team members are not
direct reports and spread across multiple geographies
- Ability to make an immediate impact in a fast-paced environment with multiple
and changing priorities
- Proven ability to drive change through collaboration and influence
- Communication Skills:
- Ability to shape the culture of the organization in a positive direction
- Strong negotiation and consensus building skills are required
- Excellent presentation skills especially to Executive audiences
- Strong interpersonal skills; Must be a Leader of People, Technology and Processes
- Ability to comfortably interact & communicate with all levels of the organization
- Impeccable managerial skills enabling him/her to collaborate and be influential
at all levels combined with being comfortable providing strategic and tacticaladvice to executive staffHow you'll growAt Deloitte, we've invested a great deal to create a rich environment in which our professionalscan grow. We want all our people to develop in their own way, playing to their own strengthsas they hone their leadership skills. And, as a part of our efforts, we provide our professionalswith a variety of learning and networking opportunities including exposure to leaders,sponsors, coaches, and challenging assignmentsto help accelerate their careers along theway. No two people learn in the same way. So, we provide a range of resources including liveclassrooms, team-based learning, and eLearning. DU: The Leadership Center in India, ourstate-of-the-art, world-class learning Center in the Hyderabad offices is an extension of theDeloitte University (DU) in Westlake, Texas, and represents a tangible symbol of ourcommitment to our people's growth and development. Explore DU: The Leadership Center inIndia
Benefits
At Deloitte, we know that great people make a great organization. We value our people andoffer employees a broad range of benefits. Learn more about what working at Deloitte canmean for you.Deloitte's cultureOur positive and supportive culture encourages our people to do their best work every day.We celebrate individuals by recognizing their uniqueness and offering them the flexibility tomake daily choices that can help them to be healthy, centered, confident, and aware. Weoffer well-being programs and are continuously looking for new ways to maintain a culturethat is inclusive, invites authenticity, leverages our diversity, and where our people excel andlead healthy, happy lives. Learn more about Life at Deloitte.Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who weare and extends to relationships with our clients, our people, and our communities. We believethat business has the power to inspire and transform. We focus on education, giving, skillbased volunteerism, and leadership to help drive positive social impact in our communities.Learn more about Deloitte's impact on the world.Recruiter tipsWe want job seekers exploring opportunities at Deloitte to feel prepared and confident. Tohelp you with your interview, we suggest that you do your research: know some backgroundabout the organization and the business area you're applying to. Check out recruiting tipsfrom Deloitte professionals.As used in this posting, Deloitte means Deloitte Consulting LLP, a subsidiary of Deloitte LLP.Please see www.deloitte.com/us/about for a detailed description of the legal structure ofDeloitte LLP and its subsidiaries. Certain services may not be available to attest clients underthe rules and regulations of public accounting.All qualified applicants will receive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin, age, disability or protectedveteran status, or any other legally protected basis, in accordance with applicable law.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 316128
