OCM Consultant

Role Overview: As a customer service representative at Wipro Limited, your main responsibility will be to professionally handle incoming calls from customers and ensure that their issues are resolved promptly and thoroughly. You will need to demonstrate patience in all customer interactions while maintaining a pleasant and professional tone. Listening attentively to customer needs and concerns is crucial, as well as showing empathy to build rapport with the customer. It is important to maintain a broad knowledge of client products and/or services and offer additional products and/or services as needed. You will be required to prepare complete and accurate work, including appropriately notating accounts as required, track, document, and retrieve information in the call tracking database, and ensure that the service delivered to customers meets contractual Key Performance Indicators (KPIs). Additionally, you will participate in activities designed to improve customer satisfaction and business performance. Qualifications Required: - Excellent communication and interpersonal skills - Patience and empathy in dealing with customers - Ability to multitask and handle high call volumes - Strong attention to detail and accuracy in work - Knowledge of client products and services - Familiarity with call tracking databases About Wipro Limited: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. Join Wipro to be a part of a modern digital transformation partner and realize your ambitions in a business powered by purpose. Applications from people with disabilities are explicitly welcome. Visit www.wipro.com for additional information. Role Overview: As a customer service representative at Wipro Limited, your main responsibility will be to professionally handle incoming calls from customers and ensure that their issues are resolved promptly and thoroughly. You will need to demonstrate patience in all customer interactions while maintaining a pleasant and professional tone. Listening attentively to customer needs and concerns is crucial, as well as showing empathy to build rapport with the customer. It is important to maintain a broad knowledge of client products and/or services and offer additional products and/or services as needed. You will be required to prepare complete and accurate work, including appropriately notating accounts as required, track, document, and retrieve information in the call tracking database, and ensure that the service delivered to customers meets contractual Key Performance Indicators (KPIs). Additionally, you will participate in activities designed to improve customer satisfaction and business performance. Qualifications Required: - Excellent communication and interpersonal skills - Patience and empathy in dealing with customers - Ability to multitask and handle high call volumes - Strong attention to detail and accuracy in work - Knowledge of client products and services - Familiarity with call tracking databases About Wipro Limited: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. Join Wipro to be a part of a modern digital transformation partner and realize your ambitions in a business powered by purpose. Applications from people with disabilities are explicitly welcome. Visit www.wipro.com for additional information.