non voice process

• Customer Support via Email and Chat: Handling customer queries and complaints through digital channels. Data Entry and Management: Inputting, updating, and maintaining accurate records in various systems.
• Transaction Processing: Managing orders or other transactions digitally. Information Dissemination: Providing timely and accurate information to customers.
• Record Keeping: Maintaining logs of customer interactions, issues, and resolutions.
• Content Moderation: Reviewing and managing online content, depending on the specific industry.
• Back-End Tasks: Performing various administrative or support functions without direct customer interaction.
• Required Skills Strong Written Communication: The ability to articulate clear, concise, and polite messages.
• Typing and Digital Literacy: Proficiency in using keyboards and various software tools for customer support and data management.
• Attention to Detail: Crucial for accurate data entry and resolving complex customer issues.
• Problem-Solving Skills: A solution-oriented mindset to effectively address customer issues.
• Patience and Empathy: Essential for handling customer complaints with understanding.
• Types of Non-Voice Channels Email Support: Replying to customer emails and managing inquiries.
• Chat Support: Engaging with customers in real-time via website or app chat.
• Social Media Support: Addressing customer issues and providing information on social platforms.
• Online Tickets: Managing customer support requests submitted through online ticketing systems.
• Hiring for freshers and Tamil speaking candidates for tamil voice process

Job Types: Full-time, Permanent, Fresher

Benefits:

• Work from home

Work Location: In person

Speak with the employer
+91 9789636975