non voice process

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Umbrella InfoCare

1 - 4 Lacs

Hyderabad

Posted:4 days ago

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Job Description

non-voice process role involves managing customer queries, data entry, and back-office tasks via written communication channels like email, live chat, or ticketing systems rather than phone calls. These positions require strong typing accuracy, excellent written grammar, and the ability to multitask across digital platforms. [1, 2, 3]Key Responsibilities

Handle customer complaints and inquiries through live chat, webforms, and emails.
Process orders, update database records, and manage billing or invoicing.
Meet specific turnaround times for ticket and message resolution.
Coordinate with internal teams or departments to resolve complex issues.
Document all interactions accurately in customer relationship management (CRM) software.

Required Skills & Qualifications

High school diploma or a college graduate degree in any discipline.
Strong written English communication skills with correct grammar and spelling.
Good typing speed (typically 35–45+ words per minute) with high accuracy.
Basic computer literacy and familiarity with MS Office or CRM tools.
Age criteria 18 to 29 years

Strong time-management and problem-solving skills.

Pay: ₹13,000.00 - ₹35,203.35 per month

Work Location: In person

Skills Required

Customer Queries Data Entry Back Office Live Chat Customer Complaints Billing Customer Relationship Management CRM Software Typing Speed MS Office CRM Chat and email support

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Job Type

Part Time

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non voice process