non voice process

non-voice process job involves handling customer support, back-office operations, and data management through written communication channels—such as email, live chat, ticketing systems, or document processing—rather than phone calls. You can browse active job listings via the Indeed Non-Voice Process Openings. [1, 2, 3]Key Responsibilities

• Written Communication: Answer customer inquiries, complaints, and support requests via email, live chat, or social media messaging apps. [1, 2]
• Back-Office & Data Processing: Perform data entry, update database records, manage billing/invoicing, and handle document verification. [1, 2, 3]
• Technical & Tier Support: Troubleshoot software, hardware, or account issues through written ticketing systems. [1, 2, 3]
• Content Moderation: Monitor and review user-generated content, posts, or media to ensure compliance with company and community guidelines. [1]
• Collaboration & Reporting: Coordinate with internal teams or departments to resolve escalated issues and track daily metrics. [1]

Required Skills & Qualifications

• Education: High school diploma, bachelor’s degree, or equivalent (depending on the client/industry).
• Written Proficiency: Strong grammar, vocabulary, and clear writing skills for formal emails and quick-response chats.
• Typing Speed & Accuracy: High typing speed with minimal error rates to manage multiple live chats or email queues simultaneously.
• Technical Tools: Familiarity with CRM and helpdesk software (such as Zendesk or Salesforce), MS Office/Excel, and internal data entry platforms.
• Attention to Detail: High accuracy in processing sensitive customer or financial data. [1, 2, 3, 4, 5, 6]

Common Key Performance Indicators (KPIs)

• First Response Time (FRT): How quickly an agent replies to a new ticket or chat.
• First Contact Resolution (FCR): Resolving the customer's issue in a single interaction without needing follow-ups.

Resolution Time & Quality Score: The speed and accuracy of the final answer measured against quality assurance (QA) guidelines.

• Customer Satisfaction (CSAT): User ratings based on the written support experience. [1]
• Age criteria 18 to 29 years

Pay: ₹11,000.00 - ₹34,000.00 per month

Work Location: In person