non voice process

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

DreamSoft IT Solutions Pvt. Ltd

1 - 3 Lacs

Bengaluru

Posted:5 days ago

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Job Description

non-voice job description involves handling customer support, data processing, or technical tasks through text-based channels like email, live chat, and messaging instead of phone calls. Most users on Quora agree that frontline agents in these roles focus on written communication and documentation.

Key Responsibilities

Customer Interaction: Handle customer queries, complaints, and requests via email, live chat, or social media.
Backend Support: Process transactions, verify user details, and manage data entry tasks.
Documentation: Record interactions accurately and maintain clean system logs.
Escalation: Coordinate with internal teams to resolve complex or delayed issues.

Required Skills & Qualifications

Communication: Strong written English skills with good grammar and clear phrasing.
Typing Speed: Fast and accurate typing abilities to manage multiple chats or high email volumes.
Multitasking: Ability to handle multiple text conversations or switch between systems smoothly.
Age criteria 18 to 29 years

Education: Minimum high school diploma (12th grade) or a bachelor's degree depending on the company.

Pay: ₹16,000.00 - ₹28,000.00 per month

Work Location: In person

Skills Required

NON Voice Customer Support Data Processing Live Chat Customer Interaction Customer Queries Social Media Backend Support Process Data Entry Typing Speed Chat and email support

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Job Type

Part Time

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non voice process