non voice process

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Aress Software & Education Technologies

1 - 3 Lacs

Pune

Posted:5 days ago

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Job Description

Non-Voice Process executive handles customer queries, support, or data tasks exclusively through written channels like email, live chat, social media, and back-office tools. Responsibilities include resolving issues, data entry, and documentation, requiring strong written communication, attention to detail, and proficiency with digital tools. Key Responsibilities

Customer Support: Respond to inquiries and complaints via chat, email, or social media platforms.
Data Management: Perform data entry, verification, and documentation in company databases.
Problem Resolution: Troubleshoot issues by clarifying complaints and providing accurate, timely solutions.
Process Adherence: Follow set guidelines, quality standards, and policies to maintain high customer satisfaction.
Administrative Tasks: Handle back-office activities like processing, updates, and maintenance of records.
Age criteria 18 to 29 years

Job Types: Full-time, Fresher, Permanent

Pay: ₹16,000.00 - ₹32,000.00 per month

Work Location: In person

Skills Required

Customer Queries Live Chat Social Media Back Office Data Entry Attention to Detail Customer Support Data Management Quality Standards Customer Satisfaction Chat and email support Social media marketing

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Job Type

Full Time

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non voice process