1 - 3 Lacs
Posted:1 week ago
-Voice Process (commonly found in BPOs and KPOs) refers to roles where employees manage customer queries, backend tasks, or data operations completely through written communication or system updates, without talking over the phone.The exact job description varies by the specific role, but a standard template for a Non-Voice Process role outlines the core tasks, skills, and qualifications:Job SummaryThe Non-Voice Process Associate or Executive is responsible for managing and resolving customer inquiries and completing backend data tasks using text-based channels such as email, live chat, social media, and ticketing systems. The ideal candidate excels in written communication, is detail-oriented, and can efficiently multitask in a fast-paced digital environment.Core Responsibilities
Documentation: Maintain meticulous records of all text-based interactions and communications in the Customer Relationship Management (CRM) or internal systems.
Pay: ₹16,000.00 - ₹33,000.00 per month
Work Location: In person
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Part Time
Easy Solution Infosystems (P) Ltd.
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