non voice process

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Cympac Software Solutions Pvt Ltd

1 - 4 Lacs

Pune

Posted:6 days ago

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Job Description

non-voice process involves handling customer queries, data entry, and back-office tasks through written communication channels like emails, live chat, and ticketing systems rather than speaking over the phone.

Key Responsibilities

Customer Support: Resolve customer inquiries, complaints, and service requests via email, webforms, and live chat, maintaining high standards of written professionalism.
Data Entry & Management: Accurately update customer records, process orders, and maintain databases.
Process Adherence: Follow defined turnaround times (TAT), quality standards, and compliance protocols to ensure accurate case closures.
Multi-tasking: Manage and respond to multiple chat threads or support tickets simultaneously.
Internal Collaboration: Escalate complex issues to the appropriate department and follow up until final resolution.

Required Skills & Qualifications

Written Communication: Strong command of grammar, vocabulary, and professional tone in written correspondence.
Typing Speed: High typing speed and accuracy to handle fast-paced chat sessions and high-volume emails.
Analytical Skills: Strong problem-solving abilities and a customer-focused mindset
Age criteria 18 to 29 years

Computer Proficiency: Familiarity with customer relationship management (CRM) software, ticketing tools (like Zendesk or Salesforce), and MS Office.

Pay: ₹15,582.17 - ₹34,475.92 per month

Work Location: In person

Skills Required

Handling Customer Queries Data Entry Back Office Live Chat Customer Support Quality Standards Typing Speed Computer Proficiency Customer Relationship Management CRM Software Ticketing Tools Salesforce

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Job Type

Part Time

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non voice process