NOC/SOC Support Analyst

Job Description

Job Description: We are looking for an enthusiastic and dependable Entry-Level NOC/SOC Support Analyst to join our on-site team in ChandigarhMohali. This position is suited for individuals at the early stages of their IT or cybersecurity careers, with a passion for monitoring, troubleshooting, and continuous learning. As part of a rostered shift, you will be responsible for monitoring and managing both NOC (Network Operations Centre) and SOC (Security Operations Centre) support queues ensuring timely responses, accurate escalation, and clear communication. Key Responsibilities Monitor networks, systems, and security alerts using various NOC and SOC platforms. Respond to and triage incidents raised in the support queue (network/system/security related). Perform initial investigation and analysis of events to determine severity and priority. Escalate incidents according to predefined workflows and procedures. Conduct basic troubleshooting on infrastructure or endpoint issues before escalation. Maintain accurate and detailed incident documentation in the ticketing system. Run scheduled infrastructure and security health checks and log observations. Coordinate with internal and external stakeholders during incident resolution. Follow shift handover procedures to ensure continuity. Participate in the 24x7 rotating roster (including nights, weekends, and holidays). Requirements A degree/diploma in Information Technology, Computer Science, Cybersecurity, or a related field. Basic understanding of: Networking (TCP/IP, LAN/WAN, DNS, firewalls, etc.) Operating systems (Windows/Linux basics) Cybersecurity fundamentals (threats, vulnerabilities, malware types) Clear written and verbal communication skills. Excellent problem-solving and team collaboration abilities. Willingness to work on-site and in a rotating 24x7 shift pattern. Preferred Qualifications Exposure to network and system monitoring along with monitoring over EDR or SIEM tools. Familiarity with ticketing systems like ServiceNow, Jira, Fresh Service or similar. Entry-level certifications such as CompTIA Security+, CCNA, or equivalent (desirable but not mandatory). What We Offer Hands-on exposure to both network and security operations. Clear career growth path with mentorship and learning support. Opportunity to work with cutting-edge cybersecurity and infrastructure technologies. A supportive team culture focused on professional development