NOC Engineer Level 1

Role Overview: You will be joining Innovatia Technical Services Inc. as a proactive Level 1 NOC Engineer with expertise in Windows and network systems. Your primary responsibility will be to monitor and maintain clients" IT infrastructure, troubleshoot issues related to Windows servers and network devices, and provide timely resolution to incidents and service requests. Key Responsibilities: - Monitor alerts and tickets generated from monitoring tools to identify and address issues related to Windows servers and network devices. - Perform initial triage and diagnosis of incidents and service requests, escalating to Level 2 support as needed. - Troubleshoot basic issues related to Windows server operating systems, Active Directory, DNS, DHCP, and other network services. - Assist with basic network troubleshooting, including connectivity issues, VLAN configuration, and firewall rules. - Perform routine maintenance tasks, such as patch management for (Desktops and Servers) and software updates, to ensure system reliability and security. - Resolve issues generated from Backup management solutions (e.g., Veeam, Datto, Azure). - Resolve incidents within respective SLAs. - Document all incidents, resolutions, and procedures followed in the ticketing system, ensuring accurate and up-to-date records. - Provide technical assistance and guidance to end-users and internal teams, escalating complex issues to senior engineers as necessary. - Collaborate with other teams, such as Systems Administration and Help Desk, to provide seamless support and resolve technical issues. Qualification Required: - Bachelor's degree in computer science, Information Technology, or related field (preferred). - 2 to 4 years of experience in a similar role, with a focus on Windows server administration and network troubleshooting. - Knowledge of Windows server operating systems (e.g., Windows Server 2012/2016/2019) and Active Directory services. - Familiarity with basic networking concepts, protocols, and troubleshooting techniques. - Experience with monitoring tools such as Connective RMM SolarWinds. - Strong problem-solving skills and attention to detail. - Effective communication skills, with the ability to interact professionally with clients and internal teams. Please note that only selected candidates will be contacted for an interview. Innovatia is an equal opportunity employer.,