NOC Engineer

Job Description

Role & responsibilities MUST be handling CALLS / Conversations with either US / UK Clients or coordination with OnSite teams. (US Accent / Neutral UK Accent). Responsibilities: Manage and maintain the Clients Monitoring Systems for On-premises entities like Servers, Network endpoints and other Infrastructure Monitoring and support experience on any one of the Cloud environments such as AWS, Azure or GCP Hands on experience using monitoring tools such as Zabbix, Cloud Watch, Azure Monitor etc. Preferred basic knowledge and experience on Cloud environments. Alerts and events Management via monitoring tools like Solar Winds, Cacti, Azure Monitor, SCOM, Cisco UCS, Control Up, Citrix Director , Tripwire, LogRhythm, Dynatrace and Splunk. Good knowledge on using ServiceNow for ticketing and Incident Management. Incident Management & Triaging based on SOPs & documented procedures. Critical & Major incident handling and management Backup & DB jobs monitoring Performance & availability monitoring Escalation of incidents to Fisher L2 and other teams Basic triage based on SOPs & Documented procedures. Categorize critical levels for incidents and service requests Participate in change management & Maintenance work Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations. Development of knowledge and skills in network and system administration, particularly about Clients architecture and platforms. Tier 1 Support for co-location, customer backup network and ISP services. Participate in a 24x7 call-out rotation including Weekend support. Montor the AD with Quest Active Directory Monitoring. Patching Services Support the patching activities required, including standard & emergency patching. Use SCCM/Intune and Ivanti Patch/Vulnerability Management tools for patching. Patching of servers and desktops may require troubleshooting (failure percentage) and the SLAs for troubleshooting patches will be on best effort. Backup Support Monitor backup jobs using Veeam tool. Perform basic triage for failed backup jobs and follow defined procedures. Preferred candidate profile Need Strong Communication Skills Need to work 5-days Office