Network Voice Engineer (Five9, CUCM) (Saturday online Interview)

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Network Voice Engineer (Five9, CUCM)

Experience Range: 4 – 8 Years

Location: Bengaluru only

Interview: Saturday online

Must Have:

• Manage and maintain Cisco Unified Communications Manager (CUCM), CUBE routers, and related voice gateways.
• Configure dial plans, SIP trunks, and call routing policies.
• Administer voice mail systems and collaboration endpoints. Hands-on experience with

  Cisco Unified Communications

  (CUCM, CUBE routers, SIP, VoIP).
• Familiarity with

  F59

  (likely referring to a specific Cisco feature or internal code—please confirm if this is a protocol or internal tool).
• Expertise in

  Prognosis

  for voice monitoring and troubleshooting.
• Experience with

  Akkadian Provisioning Manager

  for automation and provisioning.
• Strong understanding of

  SIP, RTP, QoS

  , and voice network protocols.
• Basic scripting knowledge (PowerShell, Python) for automation tasks.
• CCNA Collaboration or equivalent certification preferred.

Good to Have:

• Use Prognosis for real-time monitoring and performance analysis of voice systems.
• Diagnose and resolve voice quality issues, call failures, and latency problems.
• Provide Level 2 support for escalated incidents and coordinate with vendors when required.
• Utilize Akkadian Provisioning Manager for user and device provisioning.
• Implement automation scripts for repetitive tasks where applicable.
• Work closely with network, security, and collaboration teams to ensure integrated solutions.

Essential:

• Participate in capacity planning and voice infrastructure upgrades
• Ability to consistently look into network administration to diagnose and resolve of network problems
• Possess excellent analytical and problem-solving skills
• Create and maintain Standard Operating Procedures (SOP)
• Excellent in communicators (written and verbal) and team player
• Ready to work in flexible hours and must have adept customer-service skills

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)