Network Voice Engineer (Cisco Jabber)

Teamware Solutions

4 - 5 years

4 - 7 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Teams integration

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Configure, deploy, and support
Cisco Jabber
,
CUCM (Cisco Unified Communications Manager)
,
Unity Connection
, and related voice infrastructure.
Perform installations, upgrades, patches, and routine maintenance of Cisco voice systems.
Troubleshoot and resolve voice-related incidents and service requests, including call quality issues, voicemail, presence, and IM problems.
Configure and manage voice gateways, SIP trunks, and QoS policies.
Manage user profiles, call routing, dial plans, and device configurations in CUCM.
Coordinate with network, security, and desktop teams for seamless collaboration service delivery.
Document infrastructure configurations, change controls, and SOPs for voice systems.
Monitor system performance and ensure SLA compliance for uptime and call quality.
Provide Tier 2/3 support for escalated voice and collaboration issues.
Assist in projects involving cloud migration, hybrid communication platforms, or integrations with third-party collaboration tools.

Qualifications & Skills:

Essential:

Bachelor's degree in Information Technology, Telecommunications, or related field.
3+ years of experience in
enterprise voice and unified communications
.
Hands-on experience with
Cisco Jabber
,
CUCM
,
Unity
, and
IM&P
.
Knowledge of VoIP protocols (SIP, H.323, MGCP) and QoS.
Familiarity with network troubleshooting tools (Wireshark, SolarWinds, etc.).
Experience with Cisco routers, switches, and firewalls in a voice network context.

Desirable:

Cisco certifications (e.g.,
CCNA Collaboration
,
CCNP Collaboration
) are highly preferred.
Knowledge of
Webex
,
Teams integration
, or
Cisco Expressway
.
Familiarity with
Active Directory
,
LDAP
, and
SSO integration
with Jabber.
Experience with call center technologies (e.g., Cisco UCCX/UCCE).

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