Network Security Service Manager

Job Description

The Network Security Technology Support Engineer will support the run state of our network infrastructure security tools and their underlying technologies. They will also be involved in the implementation of new technologies, bringing operational expertise to ensure successful launch as well as upgrading current technologies in production. Provide technical oversight of Information Security technologies that fall under the team s responsibilities, confirming they are operating within agreed service levels and at peak possible performance Manage, drive and coordinate planned maintenance activities as well as the standardization and automation of processes and procedures for Information Security technologies. Represent the team in specific Project activities, including leading projects and managing the activity of others towards successful completion. Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to senior business and technology leaders The role will require to be in an OnCall rotation for escalation of production-related issues Skills and attributes for success We are interested in people who bring support engineer experience from managing a large enterprise environment - specifically, detailed troubleshooting of issues, strong analytical skills, collaborating with various technical teams across multiple disciplines, and communicating effectively with stakeholders and internal and external customers. As a successful candidate you will have functional and/or technical experience in supporting network technologies including hands on experience on the Firewalls, Proxies, IDS/IPS tools, NetFlow monitoring tools, python / shell scripting and Network troubleshooting tools To qualify for the role, you must have Bachelors degree in computer related field or equivalent work experience. Approximately 5+ years of experience in managing network infrastructure The ability to train & coach staff in technical processes and practices. Strong English language skills - written and verbal Experience in project management, service introduction, and service readiness Ideally, you ll also have Deep understanding of Proxy infrastructure and Firewalls Deep exposure in the network infrastructure support CCNA/CCNP/Checkpoint/Zscaler certifications will be a plus Information Technology Infrastructure Library (ITIL Foundations)