Network Operations Center (NOC) Lead

8 - 12 years

10 - 16 Lacs

Posted:1 month ago| Platform: Naukri logo

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Skills Required

CompTIA Network Certification Team Leadership & Supervision Incident & Problem Management Process Compliance ITIL v3/v4 Certification VPN Reporting & Metrics Strong knowledge of TCP/IP Firewalls

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Network Operations Center (NOC) Lead Offshore Support

Location:

Experience:

Key Responsibilities:

  1. Team Leadership & Supervision:

    • Lead a team of NOC Engineers for 24/7 offshore monitoring and incident management.
    • Mentor engineers, conduct training, and ensure adherence to SLAs.
  2. Incident & Problem Management:

    • Act as escalation point for critical outages (P1/P2 incidents).
    • Coordinate with onshore teams/vendors for RCA and resolution.
  3. Process Compliance:

    • Enforce ITIL-based workflows (Incident, Change, Problem Mgmt.).
    • Ensure compliance with CompTIA security/network standards.
  4. Reporting & Metrics:

    • Generate daily/weekly reports on uptime, MTTR, and incident trends.
    • Drive continuous improvement in NOC operations.

Skills & Qualifications:

  • Technical:

    • Expertise in network monitoring tools (SolarWinds, Nagios, PRTG).
    • Strong knowledge of TCP/IP, VPN, Firewalls, and cloud networks (AWS/Azure).
  • Soft Skills:

    • Excellent communication (English fluency for global stakeholders).
    • Decision-making under pressure.

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