Network Operations Center Engineer - Noida WFO

Job Title

Customer Support Focus

  We are seeking a detail-oriented and customer-focused NOC Technician to monitor, maintain, and troubleshoot network systems    while delivering exceptional support to internal and external customer as service. Also able to provide Technical or   Service Desk support to the front end customers.

Key Responsibilities

•     Network monitoring
•     Incident management
•     First level troubleshooting
•     Working on customer tickets.
•     Receiving call from users related to their access issues.

Role & responsibilities:

 Monitor network infrastructure, servers, and systems using NOC tools and dashboards

 Respond to alerts and incidents, perform initial diagnostics, and escalate as needed

 Provide Tier 1 and Tier 2 technical support to users via phone, email, and ticketing systems

 Document incidents, resolutions, and system changes accurately

 Collaborate with engineering and IT teams to resolve complex issues

 Maintain uptime and performance standards across all network components

 Communicate clearly with customers during outages, updates, and troubleshooting

 Participate in on-call rotations and shift coverage as required

 Assist in creating and updating knowledge base articles and SOPs

 Technical / NOC Skills

 Experience with network monitoring tools (e.g., DataDog, SolarWinds, Nagios, Zabbix)

 Familiarity with routers, switches, and server hardware

 Knowledge of NOCs Methods & Procedures

 Ability to analyze logs and system metrics to identify issues

 Knowledge of ITIL practices and incident management workflows

• Customer Service Skills

- Excellent verbal and written communication skills

- Empathetic and patient approach to customer interactions

- Ability to explain technical concepts to non-technical users

- Strong problem-solving and conflict-resolution abilities

- Experience with helpdesk or ticketing systems (e.g., ServiceDesk)

- Proven ability to manage multiple tasks and prioritize effectively

Education & Experience

- Bachelors degree in Computer Science, Information Technology, or related field

1-3 years of experience in a NOC or technical support role

- Certifications such as CCNA, CompTIA Network+, or ITIL are preferred

Note: Looking for the Immediate Joiner only also this position will be Work from Office.

Candidate should be open for Night shifts

5 Days working

Both Side Cab

Company Address:

R Systems International Limited

[CMMI & PCMM Level 5 Company]

SEZ UNITs, 1st to 4th FLOOR, Tower-1, IT/ITES SEZ of Artha Infratech Pvt. Ltd, Plot No. 21, Sector-Tech zone-IV, Greater Noida, Gautam buddha Nagar, Uttar Pradesh, 201306

shankar.rawat@rsystems.com or ping at 8448771131