Network Operations Center Engineer - Incident Management

As an Incident Manager, your primary responsibility will be to manage and resolve incidents efficiently to minimize their impact on business operations. You will be in charge of monitoring and overseeing the Network Operations Centre (NOC) activities. It will be essential for you to implement and maintain routing and switching protocols effectively. Ensuring adherence to ITIL processes and best practices will be a crucial aspect of your role. Root Cause Analysis (RCA) for incidents and the development of Standard Operating Procedures (SOPs) will also fall under your purview. Collaboration with cross-functional teams will be key to ensuring timely resolution of incidents. Accurate documentation of incidents and maintaining relevant records will be part of your daily tasks. You should have a proven track record in Incident Management and possess a strong knowledge of NOC operations. Expertise in routing and switching, along with a solid understanding of network infrastructure, will be necessary. Familiarity with ITIL processes is a must, and your ability to perform Root Cause Analysis (RCA) will be essential. Experience in developing and maintaining Standard Operating Procedures (SOPs) will be beneficial for excelling in this role.,