Network Engineer

Responsibilities

• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Recognize, identify, and prioritize incidents in accordance with business requirements, organizational policies, and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
• Other duties as assigned

Requirements:

• Bachelors degree in computer science or related field.
• A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server operating systems and Cisco network devices
• Excellent written, verbal, and interpersonal skills
• Thorough understanding of TCP/IP, networking concepts and internet protocols
• Experience in Event Correlation and Analysis
• Ability to absorb extremely technical information in limited timeframes.
• Understanding of implementation and management of security gateways, VPNs
• Networking/router Certified/Trained
• Prior experience in data center/cloud environments (and/or certified/trained in cloud/data centers) is a PLUS.
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations

Preferred Qualifications:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Experience monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools