6 - 8 years

0 Lacs

Posted:13 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Summary

As a network /Security engineer, you provide advanced technical support for network& security related issues. This role requires in-depth knowledge of network infrastructure security troubleshooting, and problem-solving skills. The L2 Network Engineer will work closely with customer to Implement new projects requirement, diagnose, troubleshoot, and resolve complex network problems.

Key Responsibilities

  • Provide technical support for network-related issues, including but not limited to:
    • Routing and switching protocols (e.g., OSPF, BGP, VLANs)
    • Network security (firewalls, VPNs)( Fortigate,Cisco,Sonicwall,Palo Alto,Fortimail)
    • Network performance monitoring and optimization (SolarWinds , Cisco Prime, WhatsApp Gold)
    • LAN/WAN connectivity issues
  • Implement enterprise communication systems Cisco /AVAYA (VoIP, video conferencing, collaboration tools).
  • Design and implement robust LAN, WAN, and wireless networks. (Cisco, ARUBA, Huawei, Juniper)
  • Design and implement NGFW including Palo Alto, Checkpoint, SonicWall & Fortinet Firewalls.
  • Design and implementation of Aruba ClearPass and Cisco ISE.
  • Lead network upgrades, migrations, and expansion activities with minimal downtime.
  • Simulate critical scenarios in test labs for problem-solving and compatibility checks.
  • Configure and support WAF, Load Balance, Email Security and WSA.
  • Implement security protocols, network segmentation, and policy-based routing (PBR).
  • Troubleshoot and resolve complex network problems through remote access tools and onsite
  • Escalate critical issues to higher-level support when necessary.
  • Document and track incidents and resolutions in the ticketing system.
  • Maintain and update knowledge base articles and FAQs.
  • Participate in on-call rotation for after-hours support.
  • Prepare all project related documentation (HDL/LLD/Scope of work /Signoff ).
  • Provide

    Pre-sale assistance

    to sales team as when necessary

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Strong understanding of network protocols, architectures, and technologies.
  • Hands-on experience with network devices (routers, switches, firewalls).
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Willingness to acquire all related certification and hands on experience.
  • Experience with remote support tools (e.g., TeamViewer, Any Desk).

Preferred Qualifications

  • Industry certifications (e.g., CCNA, CCNP).
  • Experience with network monitoring and management tools.

Certifications Preferred:

  • Cisco CCNP Enterprise Certification and get trained
  • Aruba NAC Clear Pass Certification and get trained
  • Palo Alto - PC NSA Certification and get trained
  • sonic wall Firewall Certification and get trained
  • Forti mail, and FortiGate Firewall Certification and get trained

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