Network Administrator L1

As a System Administrator at Kyndryl, youll solve complex problems and identify potential future issues across the spectrum of platforms and services. Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs.
Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customers networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance.

• Implement and manage branch side Switch - VLANs, VTP, and trunking, Ensure network availability, performance, and security.
• Troubleshoot branch WAN issues using tools like ping, traceroute, and SNMP..
• Provide L1 support for branch networks, resolving hardware and software issues for Network devices.
• Ensure branch network devices are compliant with customer security policies.
• Participate in network upgrades, migrations, and projects.
• Collaborate with cross-functional teams to resolve network-related issues.
• Identify and resolve network-related issues using logical troubleshooting methodologies.
• Analyse network logs, packet captures, and performance metrics, Escalate complex issues to senior engineers.

Required Technical and Professional Expertise

• 3 years of experience in Network support covering WAN technologies MPLS, SDWAN etc
• Strong understanding of TCP/IP, routing protocols (OSPF, EIGRP), and switching fundamentals.
• Experience with Cisco IOS and network management tools, Familiarity with WAN technologies (MPLS, VPNs).
• Monitor branch WAN links for availability, latency, and packet loss.
• Configure and troubleshoot network devices, including routers, switches, modems etc.
• Collaborate with telecom DC & DRC teams to resolve branches WAN-related issues
• Configure, monitor, and troubleshoot Cisco, Juniper, HP ant other OEM routers and switches.

Preferred Technical and Professional Experience

• CCNP or equivalent certification.
• Experience with SDWAN, and VPNs.
• Familiarity with ITIL or similar service management frameworks.