Network Admin L3

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Who We Are:

Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.

Who You Are

This position will be a Work From Office role and you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively in order to accomplish Base8's goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations.

Summary:

Key Responsibilities

Network Infrastructure

1. Network Management

• Monitor and maintain network stability and performance across LAN/WAN.
• Configure and manage switches, access points, and firewalls.
• Perform firmware updates, reboots, and backups of network devices.
• Troubleshoot connectivity issues and ensure VLAN, DHCP, and IP configurations are accurate.
• Maintain updated network topology documentation and device inventories.
• Ability to manage VoIP systems, perform upgrades, updates, etc.
• Implement best practices for network security hardening.
• Maintain access controls, user permissions, and security policies.
• Assist with audits, disaster recovery planning, and documentation.

2. IP Camera Management

• Monitor camera uptime and network performance across camera VLANs.
• Troubleshoot video feed, PoE, and bandwidth issues.
• Apply firmware updates to NVRs, switches, and APs.
• Coordinate with vendors for camera replacements and configuration issues.

3. Microsoft 365 & Exchange Administration

• Manage user accounts, licenses, mailboxes, and security roles in Microsoft 365.
• Resolve Exchange Online issues including mail flow, transport rules, and spam filtering.
• Monitor security alerts in Microsoft 365 Defender and Entra ID.
• Manage SharePoint access and Power BI Pro licensing.
• Enforce compliance, MFA, and conditional access policies.
• Generate usage and security reports

4. Windows & macOS System Support

• Provide L3 support for Windows and macOS systems.
• Troubleshoot hardware and software issues including updates, drivers, and peripherals.
• Perform regular patching and endpoint maintenance.
• Maintain documentation of recurring issues and solutions.

5. Domain & SSL Management

• Administer DNS zones and records through registrars such as GoDaddy or Cloudflare.
• Configure and validate DNS record types (A, MX, SPF, DKIM, DMARC, etc.).
• Manage SSL certificatesprocurement, renewal, and installation.
• Ensure HTTPS redirection and certificate validity.
• Liaise with hosting providers for domain or certificate issues.

6. Documentation & Reporting

• Maintain detailed logs of infrastructure changes and incidents.
• Prepare weekly summaries of updates, incidents, and key metrics.
• Keep documentation current for network diagrams, SSL trackers, and license reports.

Required Skills & Qualifications

• Bachelors degree in IT, Computer Science, or related field (or equivalent experience).
• Strong understanding of TCP/IP, routing, switching, and network security concepts.
• Proficiency with network hardware (Sophos, TP Link, UniFi, Cisco, Juniper, Fortinet, HP, etc.).
• Solid troubleshooting and analytical skills.
• Familiarity with remote monitoring & management tools.
• Relevant certifications: CCNA, CCNP, CompTIA Network+, Security+, MCSA/MCSE, RHCSA, etc.

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