.Net support

Key Responsibilities

• Must have solid understanding of the application and provide support on issue by troubleshooting the data in SQL Server, ensuring timely and accurate resolution.
• Analyse the browser App Insight Logs, network logs, console errors, APIs response to troubleshoot the issue.
• Work with internal development teams to investigate and resolve bugs and issues.
• Collaborate with cross-functional teams (such as Application Support, DevOps, and Development) to provide seamless integration and troubleshooting support.
• Act as the primary escalation point for critical incidents, ensuring fast response times and comprehensive solutions.
• Support application-related issues and participate in development or testing fixes and patches.
• Document issues, resolutions, and best practices to improve future troubleshooting.
• Keep track of and manage issues through the ticketing system to ensure SLAs are met.
  

Key Skills

• Strong expertise in SQL Queries.
• Proven experience in troubleshooting complex database issues in a production environment.
• Strong knowledge of Network Logs, Console Errors and Error Log verification in browser.
• Knowledge on Application Insights to check the logs and troubleshoot the issue.
• Experience with DotNet Core is highly desirable to debug the code and fix the bugs.
• Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Strong knowledge of application support processes and tools.
• Experience in handling high-priority incidents and managing critical support cases.