NDR Calling

Role Summary:

We are looking for an NDR Calling Executive to handle customer follow-ups for undelivered shipments. The role involves contacting customers to confirm address details, rescheduling deliveries, updating delivery instructions, and reducing RTO (Return to Origin) cases.

Key Responsibilities:

• Call customers for undelivered shipments (NDRs) and confirm the reason for non-delivery.
• Validate or update address/contact details to ensure successful re-attempts.
• Coordinate with delivery teams to schedule re-deliveries based on customer availability.
• Escalate unresolved or repeated NDR cases to the concerned department.
• Update internal systems with accurate NDR status and resolution details.
• Minimize RTO rates by ensuring maximum delivery resolution through follow-ups.
• Maintain call logs and prepare basic daily MIS reports (if required).

Requirements:

• Prior experience in customer service / BPO / logistics support preferred.
• Good communication skills in English and regional languages.
• Ability to handle high volumes of calls and work under pressure.
• Basic computer skills (MS Excel, CRM or internal tracking tools).
• Strong problem-solving and coordination skills.

Preferred Qualifications:

• Experience in e-commerce logistics, courier, or 3PL operations.
• Understanding of delivery workflows and NDR categories.
• Multi-lingual speaking ability

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Balewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person