National Head (Branch Banking)

Skills

Role:

Continuously enhance Branch Compliance & Operations Excellence, Customer Experience, Customer acquisition & retention, Sales, branch presence, and process excellence to strengthen the Bank’s market presence and profitability.

Key Responsibilities:

• Ensure regulatory compliance, process efficiency, and service excellence.
• Drive customer-centric marketing, sales, and engagement programs
• Mentor and develop senior leaders to build a strong succession pipeline.
• Develop & implement cohesive strategies for liability and third-party products.
• Lead branch expansion initiatives and enhance branch performance.
• Achieve business growth across CASA, NRI, and overall banking portfolio.

Minimum Requirements:

Education: Preferably Post-Graduation.

Experience: 22–25 years in Branch Banking with proven leadership in large-scale retail operations, sales, and customer engagement.