23 Mystery Shopping Jobs

Job Title: Freelance Auditor Company: Total Solutions Group (TSG) Location: Kerala Work Location: Remote Job type: Freelance/ Part time Job Summary: We are seeking a detail-oriented and observant Freelance Auditors to evaluate the quality and performance of our services, customer interactions, and compliance with company standards. The Freelance Auditor will anonymously visit our locations, interact with employees, and document their findings to provide actionable insights for improving customer experiences and operational efficiency. Key Responsibilities: Perform anonymous visits to assigned locations. Evaluate customer service, adherence to company policies, and the overall customer experience. Ensure compliance with operational and regulatory standards. Document observations accurately and thoroughly during visits. Prepare detailed reports summarizing findings, including strengths, areas for improvement, and recommendations. Identify systemic issues and suggest corrective actions. Provide feedback to management based on audit findings. Qualifications: Education: High school diploma or equivalent, Students, Housewives, retired professional, currently working professionals, part time worker, college students may apply as this is a part time job Skills: Strong observational and analytical skills. Excellent written and verbal communication skills. Ability to work independently and maintain confidentiality. Proficiency in using audit software and tools. Strong organizational and time management skills. Working Conditions: This position requires frequent travel to various locations and that can be selective as per the convenience. Flexible working hours, including evenings and weekends, depending on audit requirements. The role involves working in diverse environments, including retail, hospitality, and service sectors. THE PAYOUT FOR EACH AUDIT WOULD DEPEND ON THE VOLUME AND TYPE OF AUDITS.PAYOUT PER AUDIT STARTS FROM Rs.300 and goes upto Rs1500. Application Process: Interested candidates may share their CVs at shikha.choudhary@totalsolutions.in or may contact on 9810557348

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

Looking for respondents for a consumer study. You will visit assigned stores, evaluate aspects as mandated and fill an online report. This is a gig based, flexible role, suitable for professionals, homemakers, and retirees. Required Candidate profile You should understand professional standards of service from a consumer perspective Perks and benefits Choose assignments as per availability. Paid work.

Looking for respondents for a consumer study. You will visit assigned stores, evaluate aspects as mandated and fill an online report. This is a gig based, flexible role, suitable for professionals, homemakers, and retirees. Required Candidate profile You should understand professional standards of service from a consumer perspective Perks and benefits Choose assignments as per availability. Paid work.

Looking for respondents for a consumer study. You will visit assigned stores, evaluate aspects as mandated and fill an online report. This is a gig based, flexible role, suitable for professionals, homemakers, and retirees. Required Candidate profile You should understand professional standards of service from a consumer perspective Perks and benefits Choose assignments as per availability. Paid work.

Looking for respondents for a consumer study. You will visit assigned stores, evaluate aspects as mandated and fill an online report. This is a gig based, flexible role, suitable for professionals, homemakers, and retirees. Required Candidate profile You should understand professional standards of service from a consumer perspective Perks and benefits Choose assignments as per availability. Paid work.

Looking for respondents for a consumer study. You will visit assigned stores, evaluate aspects as mandated and fill an online report. This is a gig based, flexible role, suitable for professionals, homemakers, and retirees. Required Candidate profile You should understand professional standards of service from a consumer perspective Perks and benefits Choose assignments as per availability. Paid work.

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service

Role & responsibilities The incumbent is solely responsible for executing a project effectively & efficiently, within the given deadline . One point contact for all the assignment related issues. Able to explain the concept of Mystery Shopping to Freelancers and should make sure that they register & assign shops to Freelancers based on the criteria provided by the clients Should be proactive in getting new Freelancers and add them into our database - recruiting vendors/ shoppers / freelancers - train and guide them in the audits The incumbent should have knowledge about international job portals to get new shoppers / vendors onboarded for completion of the project on time. Manage team and help recruit shoppers / vendors & crisis management - applicable for Project Lead Preferred candidate profile Strong communication with ability to articulate ideas, both written and verbal Should have command in professional email communication & working knowledge of Microsoft Office programs - Word , Excel Basic strategic and tactical marketing skills Knowledge of global brands /exposure to geographies/interest in net surfing - to recruit shoppers / freelancers Work days : Monday to Saturday Perks and benefits * Work from home opportunity **** Experience in mystery shopping is an added advantage ** Preference to immediate joiners

Roles and Responsibilities 1. Recruiting and screening of Mystery Shoppers 2. Training and qualification of Mystery Shoppers for various assignments 3. Timely scheduling and follow-ups to ensure 100% of fieldwork is completed by the Mystery Shoppers within the given deadlines. 4. Assist in any other business-related activity on a timely basis, as assigned. Desired Candidate Profile 1. Advanced knowledge of Microsoft Office (Outlook, Excel, and Word) and the Internet. 2. Ability to communicate (written and verbal) effectively and professionally in a timely manner. 3. Detail-oriented with strong logical abilities. 4. Highly Self-Motivated and able to work under pressure 5. Demonstrates responsible, ethical, and honest behavior in all tasks and responsibilities.

ABOUT THE COMPANY: ONION INSIGHTS PVT. LTD. is a Global Customer Experience Measurement company established in 2009 and headquartered in Mumbai, India. We specialize in consulting, creating, measuring, and delivering exceptional customer experiences, transforming both Brand Partners and their Customers into loyal brand advocates. With over 20 years of expertise spanning Advertising, Marketing, Research, Mystery Shopping, and Customer Satisfaction, we empower global brands in their journey toward Customer Excellence. Our programs leverage state-of-the-art online software to provide structured, reliable, and timely insights across various industries, including Hospitality, Food & Beverage, Automotive, Banking & Finance, Retail, Telecom, Education, IT, Beauty & Cosmetics, and FMCG. Our Mystery Shopping and Customer Satisfaction tools include Mystery Visits, Mystery Audits, Announced Audits, Mystery Calls, Integrity Checks, Competition Assessments, Telephone Interviews, Exit Interviews, Intercepts, and Online Feedback Programs. JOB TITLE: Team Leader - Operations SKILLS REQUIRED: 1. Strong Leadership & People Management Skills Ability to mentor and drive a high-performance team. 2. Advanced Proficiency in Microsoft Office (Excel, Word, Outlook) and Internet-Based Tools. 3. Exceptional Communication Skills Strong written and verbal proficiency in English. 4. Detail-Oriented & Analytical Thinking Ability to identify discrepancies and improve reporting accuracy. 5. Highly Self-Motivated & Proactive Strong initiative in handling responsibilities and meeting deadlines. 6. Strong Ethical Standards Commitment to integrity, confidentiality, and professional excellence. 7. Ability to Work Under Pressure Manage multiple projects efficiently within tight deadlines. REPORTING TO: Operations Manager EVALUATION PROCESS: Performance will be evaluated by the Director and Business Head after 180 days from the date of joining and annually thereafter based on key performance metrics. QUALIFICATION: Graduate or Postgraduate in any discipline. EXPERIENCE REQUIRED: Minimum 4-6 years in Operations, Quality Control, or Customer Experience Management, preferably in Mystery Shopping or Market Research. Previous team management experience is required. KEY RESPONSIBILITY AREAS: 1) Team Leadership & Management a. Lead and mentor a team of Business Executives/ Sr Business Executives, ensuring smooth execution of Mystery Shopping programs. b. Monitor team performance, provide constructive feedback, and drive continuous improvement. c. Conduct regular training sessions as needed to enhance team productivity and efficiency. 2) Recruitment & Training of Mystery Shoppers a. Oversee the end-to-end process of recruiting, screening, and onboarding Mystery Shoppers. b. Ensure shoppers are well-trained and qualified to meet program standards. 3) Project Execution & Fieldwork Management a. Plan, schedule, and monitor 100% completion of fieldwork across assigned projects. b. Proactively follow up with stakeholders to ensure timely delivery of assessments. c. Troubleshoot challenges in execution and provide swift resolutions. 4) Quality Control & Reporting a. Review and validate Customer Experience Measurement reports for accuracy and reliability. b. Scrutinize reports for grammatical, contextual, and formatting errors. c. Grade reports against predefined quality standards and provide feedback to Mystery Shoppers. 5) Process Improvement & Operational Efficiency a. Identify gaps in processes and implement strategies for operational excellence. b. Optimize workflow to improve efficiency in project execution and reporting. c. Work closely with the Business Head to streamline operations and introduce best practices. 6) Client Coordination & Communication a. Collaborate with internal and external stakeholders to ensure seamless execution of projects. b. Address client queries regarding program execution and insights. c. Ensure professional and timely communication with all stakeholders. 7) Additional Responsibilities a. Assist in other business-related activities as assigned by senior management. b. Stay updated with industry trends to enhance Onion Insights service offerings.

Looking for respondents for a jewellery consumer study. You will visit assigned stores, evaluate Jewellery designs and debrief in an online interview. This is a gig based, flexible role, suitable for professionals, homemakers, and retirees. Required Candidate profile You should understand basic jewellery design from a consumer perspective with basic knowledge of traditional jewellery and functional daily wear Perks and benefits Choose assignments as per availability. Paid work.

As a Mystery Shopper, you will visit assigned stores, restaurants & service providers, evaluate customer service and submit detailed reports. This is a gig-based, flexible role, suitable for students, professionals, homemakers, and retirees. Required Candidate profile Minimum Age: 18 years Education: Any Graduate / Diploma Holders / Working Professionals / Housewives Other Requirements: Owns a smartphone & laptop with internet access Evaluate customer service