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Mydbops - IT Security Operation Engineer - Incident/Change Management

Mydbops - IT Security Operation Engineer - Incident/Change Management

4 - 5 years

|

0 Lacs

Puducherry Puducherry India

Posted:6 days ago| Platform:

Apply

Skills Required

security management monitoring ngfw firewall vpn ipsec checks service support documentation reporting inventory network troubleshooting communication

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities Security Infrastructure Monitoring & Management : Configure, monitor, and troubleshoot NGFW Firewalls, firewall management servers, remote VPN, IPsec and GRE VPNs, DNS security, cloud proxies, EDR/AV systems, and other security solutions. Perform regular health checks of supported security solutions and ensure optimal performance. Incident & Service Management Monitor and update the Service Desk tool (RFC/SR/IM) and promptly respond to email queries. Participate in and support incident resolution calls. Raise cases with OEMs for escalated or complex support issues. Documentation & Reporting Maintain and update Standard Operating Procedures (SOPs), device inventory (CMDB), and network diagrams. Take regular backups of all security-related solutions and configurations. Requirements 4 to 5 years of hands-on experience in IT Security Operations / Administration. Strong technical knowledge and experience with firewalls, VPNs, cloud security, EDR/AV, and DNS security. Familiarity with service management tools and incident/change request processes. Strong analytical and troubleshooting skills. Excellent communication skills and ability to work under pressure. Ability to coordinate with OEMs and internal stakeholders effectively (ref:hirist.tech) Show more Show less

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Mydbops

www.mydbops.com

Database Management

Tech City

50-100 Employees

17 Jobs

Key People

Alice Smith

CEO
Bob Johnson

CTO
Cathy Lee

COO

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Mydbops - IT Security Operation Engineer - Incident/Change Management

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