Museum Experience Associate

Job Title: Museum Experience Associate
Department: Operations / Visitor Experience
Work Type: Full-time, Work from Office
Location: Mumbai
Reports To: Museum Experience Manager
Salary: 15–20% hike on last drawn

About the Organization

This institution is dedicated to empowering children by fostering critical thinking, innovation, and problem-solving. Through immersive exhibits, it provides an inclusive space where children can explore diverse methodologies, collaborate, and develop ideas to tackle global challenges.

Role Overview

As a Museum Experience Associate, you will play a key role in delivering engaging, educational, and interactive experiences for children and families. Your primary responsibilities include facilitating learning, ensuring visitor engagement, and maintaining a welcoming environment aligned with the organization’s mission.

Key ResponsibilitiesVisitor Experience & Guest Services

• Act as an ambassador for the museum, ensuring all visitors have a positive and inclusive experience.
• Greet guests warmly, provide orientation, and share information about exhibits and programs.
• Address visitor inquiries, manage concerns, and resolve issues to ensure high guest satisfaction.
• Facilitate a smooth visitor journey by proactively assisting and guiding guests.
• Monitor and manage visitor flow to avoid overcrowding in exhibit areas.
• Collect visitor feedback and contribute to service improvements.

Exhibit Engagement & Knowledge

• Gain a deep understanding of the exhibits, their learning objectives, and the overall visitor experience.
• Stay updated on museum programs, events, and new initiatives.
• Ensure exhibit areas are well-maintained, clean, and fully stocked with materials.
• Assist in exhibit facilitation by guiding children through interactive learning experiences.

Educational Programs, Events & Workshops

• Conduct interactive educational programs, workshops, and demonstrations aligned with the mission.
• Manage school groups, birthday parties, and other special events.
• Support initiatives related to memberships, promotions, and merchandise sales.

Safety & Security

• Maintain a safe and child-friendly environment within the museum.
• Monitor exhibit conditions and report any maintenance issues.
• Follow safety procedures, including emergency response and evacuation protocols.
• Participate in regular safety training sessions.

Operational Support & Additional Responsibilities

• Assist in planning and executing special events and museum programs.
• Provide guidance and support to volunteers and temporary staff.
• Perform administrative and operational tasks as needed to ensure smooth functioning.

Required Qualifications & SkillsEducation & Experience

• Bachelor’s degree in Museum Operations, Retail Operations, Hospitality, Education, or a related field.
• Prior experience in customer service, education, museums, amusement parks, or recreational settings.
• Experience working with children (ages 1–18) in interactive learning environments.

Key Skills & Traits

• Passion for working with children and families in an educational setting.
• Strong communication skills in English and Hindi (Marathi or other Indian languages is a plus).
• Ability to manage large groups and facilitate engaging experiences.
• Adaptability to perform diverse tasks in a fast-paced environment.
• Energetic, empathetic, and team-oriented with a guest-first mindset.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per year

Application Question(s):

• Require Only Female Candidate

Work Location: In person